Shipping Policy
When can I receive my goods?
Order verification, quality inspection and packaging. All orders will be sent to a fulfillment center for delivery within 48 hours of placing the order.
Shipping time:
We ship anywhere in the world, so it depends on your country as not all of our items come from the same warehouse. We want to make sure you receive your item as soon as possible, so we process orders Monday through Friday. Orders will be processed within 2-3 business days and shipped the next day after the processing date. Please note that we will also process shipments on non-working days.
Much depends on your country's customs and import process. Here are the most general time frames and shipping cost details in your area:
*All of our orders are shipped via DHL, FedEx, USPS, TNT, OCS, UPS, and other carriers, depending on your location.
| Region | Cost (based on order value) | Processing Time | Delivery Time |
|---|---|---|---|
| USA | Free shipping on all orders. | 1-2 Business Days | 2-6 Business Days |
| UK | 1-2 Business Days | 6-8 Business Days | |
| CA | 1-2 Business Days | 3-4 Business Days | |
| AU | 1-2 Business Days | 6-12 Business Days | |
| SG | 1-2 Business Days | 4-5 Business Days | |
| Other Countries | 1-2 Business Days | 4-12 Business Days |
About Taxes:
All shipments from our warehouses are shipped unpaid. Therefore, any all duties or import duties will be charged once the package reaches the destination country. If any, these fees must be paid by the customer. If the customer refuses to accept the package due to import duties or taxes, the customer will be solely responsible for all return shipping, customs and handling charges.
Notes:
1) Shipping time does not include the 1-3 days processing period required to process your order from the date you place your order.
2) We will make every effort to deliver your package as soon as possible. However, additional time may be required due to invalid addresses and customs clearance issues.
3) If your package is not delivered within 21 days of placing your order, you must contact customer service support within 180 days of placing your order.
4) Possible customs duties and other possible related charges are borne by the customer.
5) We are improving our delivery process to make your package more secure, so there may be delays in processing your order.
Contact us
If you have any questions about this shipping information, please contact us:
Thank you for your purchase. We hope you are satisfied with your purchase. However, if you are not completely satisfied with your purchase for any reason, you can return it to us for a refund, credit or exchange. See below for more information on our return policy.Email: [email protected] .
Cancel
We do not accept any cancellations after the order has been shipped.
Returns & Exchanges
We accept returns or exchanges with quality problems.
a. If you choose to return it, you should contact us and send a photo or video as proof to request after-sales service. In this case, you can return the item with the approval of our customer service (we only accept returns within 14 days of receipt) and we will issue you refund once you return the item in good condition.
b. If you choose to exchange it, please send us a photo or video as proof first, so that we can check first. After approval from our customer service, you can send the product back. Exchanged items will be shipped after careful inspection.
c. If the item is damaged in transit, you should submit an application and send proof (photo or video) to us for after-sales service within 7 calendar days after the package is delivered to you. We will arrange for an exchange or refund.
Notes:
To be eligible for a return or exchange, your item must be unused, saleable, and in its original packaging. We need a receipt or proof of purchase. Please do not send your purchases back to the manufacturer.
Return Address
The return address will be notified by our customer service after you contact them. Any returns or exchanges without contacting our customer service in advance will not be accepted and no refunds will be given!
Return Process
To initiate a return or exchange, please email your order number and product photo to [email protected] . Our customer service will review the condition of the package. Once the order has been reviewed, we will provide a return address and you have 7 calendar days to return the original item with the label in the original packaging. Please send it to the return address we provided. In the meantime, you need to return your package with its tracking number within 7 calendar days.
Return Shipping
If the return or exchange is due to an unknown error or defective product, we will refund the full cost of the item plus return shipping.
However, if you request a return for personal reasons, you will be responsible for the corresponding shipping costs. Unfortunately, we are unable to send prepaid return shipping labels on all packages. Use your own traceable and insured shipping method. Please note that we are not responsible for returns lost or damaged in transit.
Refunds
We inspect all returned items and will refund you based on the condition of the item.
Full Refund: (a) Wrong item sent;(b) Defective items through no fault of your own;(c) Products that do not match the content displayed on the website;(d) Items damaged in transit.
Partial Refund: Package lost due to unknown error.
Refunds Process and Time
We will process your return or exchange until receiving your return and inspecting the condition of your item. Please be advised that Refunds will undergo two stages.
(1) The first stage(within 7 Calendar Days) happens in our internal system, while the second stage of processing happens at your Bank.
(2) The second stage of processing happens at your Bank. The refund may take 1-2 billing cycles to appear on your credit card statement depending on your credit card company.
The two stages take 7-20 business days. After we’ve processed your return, we’ll send an email confirmation. If your refund is for store credit, it will be available as soon as your return is received and processed.
Delayed or Lost Refunds
If you haven't received your refund, please check your bank account again first. Then contact your credit card company and it may take some time for your refund to be officially released. It usually takes some processing time before a refund is issued. If you've done all of this and still haven't received your refund, please contact us: [email protected].